Shipping

Do you ship worldwide?

We ship our products to anywhere in the world.

What are the shipping charges?

To keep things easy, delivery is charged at two standard prices: UK (£3.95, 3-5 working days) and the Rest of the World (£9.95, 7-10 working days).

What is the standard shipping method?

All our jerseys are shipped via Royal Mail. We do not issue tracking numbers upon dispatch, but, if you don’t receive your item within 10 days, please contact us immediately and we promise to do all the chasing for you so you can go about your normal business.


Payment & Ordering

Do the prices include tax?

Prices for Great Britain and Europe include VAT. All other prices are exclusive of local import duties and taxes which are levied once a shipment reaches your country.


Out of Stock

When are products coming back into stock?

All our products a limited edition so it's best to email hello@milltag.cc to see if we are planning to re-order. Even if we have no official plans, we may be able to make you a custom order (minimum order of three).


Returns

What’s your returns policy?

If for any reason you wish to exchange or return your item, we will be happy to swap (subject to stock) or provide a full refund including the cost of postage. Please be sure to return it unused and in its original packaging stating your request on a note.

Where do I send the return to?

Milltag Cycling Ltd
Unit 2.20 Grand Union Studios
332 Ladbroke Grove
London
W10 5AD


Repairs

My kit has been damaged, what can you do?

Contact us and if it’s possible we’ll repair free of charge, even if you've had it for a long time. Repairs usually take 4-6 weeks from receipt to our London office.


Sponsorship

I am interested in having my event, team or myself sponsored by Milltag.

Please send an email to hello@milltag.cc with the details. Please note that Milltag books sponsorship months in advance and receives a high volume of sponsorship requests and proposals so please do not be disappointed if we are unable to help.


Production

Where are your products made?

The majority of our products are ethically handmade by a family run factory in Slovakia. We also make our screen printed caps in Italy. Tees and leisure items are printed in London.


Sizing

How do I make sure I order the right size?

Use our size charts to work out your ideal garment size. If you are unsure of the sizing your require, contact us at hello@milltag.cc and we’ll help you choose the perfect size or send you some samples. You can even come and visit us and try products on our London studio.

All our products come in men’s, women’s and children’s specific sizing and cuts for maximum comfort and perfect fit. If you require extra tailoring, for example a longer body for the taller rider, then just ask.

For jerseys, gilets and jackets, unless stated ‘Pro Fit’, our jerseys are a standard ‘Club Fit' for most cyclists so if you are usually a medium in a t-shirt then a medium jersey should be perfect for you, although designed to be a bit more snug to avoid flapping when riding.

For bibs and tights, these are designed with stretch fabrics to fit snugly. Check your waist size with the charts and if you are still unsure then please get in touch.