Custom Process

1. Contact us

Email hello@milltag.cc or call 020 7138 3592 to discuss your needs, particularly if you have a deadline for delivery.

2. Samples

We understand that you may want to check fit and finish of our products. Contact us and following payment of a refundable deposit of £50, we can send out samples. Or feel free to drop in to our West London studio and have a chat.

3. Design

Whilst many of our customers come to us with fully formed designs, don’t worry if you don’t know where to start.

Unlike other custom companies, we take a hands-on approach with every client and will do all we can to make sure you get the best designed kit possible. It could be little tweaks to your design, or starting with a completely blank canvas.

Plus, with our vast experience in graphic design and brand identities we know how to work sensitively with the most comprehensive of guidelines. You won’t get us using design templates and simply slapping a logo on it.

We strive to create something that will make you proud, after all, putting on kit you love sets the tone for the day and could be the mental difference between winning or losing.

You can even individually customise all our products to include rider names or flags.

To create the sharpest print, please provide your logos and graphics in either Adobe Illustrator ‘.ai’ or Encapsulated Post Script ‘.eps’ using either Pantone or CMYK colours. We will send you a final digital artwork for approval before production starts.

4. Minimum Orders

We can make as few as three units per product. You should be aware however, that there are significant savings to be had if you can order over ten. Download our catalogue here to see all our products and prices.

5. Lead Time

Even during our busiest period (February to July), we will deliver to you in under 8 weeks from the order, often closer to 6 weeks. Outside this period it’s nearer 4-6 weeks. Please check with us if your order is urgent.

6. Payment & Delivery

To commence production we require your agreement to pay the full invoice value prior to delivery for your first order only. Once credit is established you will have 30 days from the invoice date to make full payment. Orders are dispatched to a single address.


Design & Production

What are the minimum orders?

We can make as few as three units per product. You should be aware however, that there are significant savings to be had if you can order over ten.

What about reorders?

The same as above. Three per product.

What are the design/artwork costs?

A full bespoke design of a kit from scratch starts at £250 for jersey, bibs and cap and then £50 per item that follows. These are one-off costs to cover design time and artwork set-up. However, we deal with each customer on an individual basis and you may just require an update to a current design, so please contact us to discuss your needs and get a quote.

How many colours can I use?

As our products are digitally printed you can use many as you want, we don’t charge per colour apart from our Club Cap and Musette which are screenprinted and have a maximum of four.

The best way to get the right colour is to provide Pantone references. We can then check these against our colour blanket to get the right tone. Please note that colours print differently on each fabric so you should allow up to a 5% tolerance.

What format does the artwork have to be in?

To create the sharpest print, you should provide your logos and graphics in either Adobe Illustrator (.ai) or Encapsulated Post Script (.eps). If you want to print photography it should be over 300 dpi the same size as the product being printed.

What is the lead time for delivery of my order?

Even during our busiest period (January to July), we will deliver to you in under 8 weeks from ordering, often closer to 6 weeks. Outside this period it’s nearer 4-6 weeks. If you have a specific deadline please let us know as soon as possible so we can check our production schedule and see what we can do. The earlier you can tell us the better so we can book you a production slot - artwork can always follow later.

Do I have to have the Milltag logo on my kit?

We spent years researching and developing our kit so it’s very important to us that our logo is featured on the outside. However, we consider how our logo fits with your kit. We’ll find the best position to work in harmony with your graphics and colours - we even change the colour of our logo to match. After all, this is your kit.

Will I receive a proof?

We will send you a digital proof of the artwork to check positioning of graphics before production begins.

Where are your products made?

Our products are ethically handmade by a family-run factory in Slovakia.


Sizing & Samples

Can I see some samples?

We understand that you may not have seen a Milltag product in the flesh and want to check fit and finish before you place an order. Contact us either by email to hello@milltag.cc detailing your requirements or call us on 0207 138 3592 and we can arrange to send samples to you. We request a £50 deposit for sending out samples which is fully refundable when returned.

How do I make sure I order the right size?

Use our size charts to work out your ideal garment size. If you are unsure of the sizing your require, contact us at hello@milltag.cc and we’ll help you choose the perfect size or send you some samples. You can even come and visit us and try products on a our London studio.

All our products come in men’s, women’s and children’s specific sizing and cuts for maximum comfort and perfect fit. If you require extra tailoring, for example a longer body for the taller rider, then just ask.

For jerseys, gilets and jackets, unless stated ‘Pro Fit’, our jerseys are a standard ‘Club’ fit for most cyclists so if you are usually a medium in a t-shirt then a medium jersey should be perfect for you, although designed to be a bit more snug to avoid flapping when riding.

For bibs and tights, these are designed with stretch fabrics to fit snugly. Check your waist size with the charts and if you are still unsure then please get in touch.


Ordering, Delivery & Custom Service

What is the payment process?

Payment is 50% up front and rest on delivery for your first order. After that it is we require full payment 45 days from the order date.

Do you ship worldwide?

Yes. Contact us to receive exact shipping costs

My kit is damaged, what can you do?

Contact us and if it’s possible we’ll repair free of charge.

If you’ve got any more questions then please contact us either by email to hello@milltag.cc detailing your requirements or call us on 0207 138 3592