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Custom FAQs
Design & Production
What are the minimum orders?
We can make as few as three units per product. You should be aware however, that there are significant savings to be had if you can order over ten.
What about reorders?
The same as above. Three per product.
What are the design/artwork costs?
A full bespoke design of a kit from scratch starts at £250 for jersey, bibs and cap and then £50 per item that follows. These are one-off costs to cover design time and artwork set-up. However, we deal with each customer on an individual basis and you may just require an update to a current design, so please contact us to discuss your needs and get a quote.
How many colours can I use?
As our products are digitally printed you can use many as you want, we don’t charge per colour apart from our Club Cap and Musette which are screenprinted and have a maximum of four.
The best way to get the right colour is to provide Pantone references. We can then check these against our colour blanket to get the right tone. Please note that colours print differently on each fabric so you should allow up to a 5% tolerance.
What format does the artwork have to be in?
To create the sharpest print, you should provide your logos and graphics in either Adobe Illustrator (.ai) or Encapsulated Post Script (.eps). If you want to print photography it should be over 300 dpi the same size as the product being printed.
What is the lead time for delivery of my order?
Even during our busiest period (January to July), we will deliver to you in under 10 weeks from ordering, often closer to 8 weeks. Outside this period it’s nearer 4-6 weeks. If you have a specific deadline please let us know as soon as possible so we can check our production schedule and see what we can do. The earlier you can tell us the better so we can book you a production slot - artwork can always follow later.
Do I have to have the Milltag logo on my kit?
We spent years researching and developing our kit so it’s very important to us that our logo is featured on the outside. However, we consider how our logo fits with your kit. We’ll find the best position to work in harmony with your graphics and colours - we even change the colour of our logo to match. After all, this is your kit.
Will I receive a proof?
We will send you a digital proof of the artwork to check positioning of graphics before production begins.
Where are your products made?
Our products are ethically handmade by a family-run factory in Slovakia.
Sizing & Samples
Can I see some samples?
We understand that you may not have seen a Milltag product in the flesh and want to check fit and finish before you place an order. Contact us either by email to hello@milltag.cc detailing your requirements or call us on 07974 240445 and we can arrange to send samples to you. We request a £50 deposit for sending out samples which is fully refundable when returned.
How do I make sure I order the right size?
Use our size charts to work out your ideal garment size. If you are unsure of the sizing your require, contact us at hello@milltag.cc and we’ll help you choose the perfect size or send you some samples. You can even come and visit us and try products on a our London studio.
All our products come in men’s, women’s and children’s specific sizing and cuts for maximum comfort and perfect fit. If you require extra tailoring, for example a longer body for the taller rider, then just ask.
For jerseys, gilets and jackets, unless stated ‘Pro Fit’, our jerseys are a standard ‘Club’ fit for most cyclists so if you are usually a medium in a t-shirt then a medium jersey should be perfect for you, although designed to be a bit more snug to avoid flapping when riding.
For bibs and tights, these are designed with stretch fabrics to fit snugly. Check your waist size with the charts and if you are still unsure then please get in touch.
Ordering, Delivery & Custom Service
What is the payment process?
50% with order and 50% prior to Delivery.
Do you ship worldwide?
Yes. Contact us to receive exact shipping costs
What is the cost of shipping?
The cost of shipping for UK customers is:
5-19 items > £34 inc VAT
20-34 items > £46 inc VAT
35-60 items > £54 inc VAT
60+ > Priced individually dependant on number and weight of items.
International shipments are also priced individually dependant on location, number and weight of items.
My kit is damaged, what can you do?
Contact us and if it’s possible we’ll repair free of charge.
If you’ve got any more questions then please contact us by email to hello@milltag.cc
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