FREQUENTLY ASKED QUESTIONS



CUSTOM PROCESS

What are the minimum orders?
We always request that you order at least ten items of a single product. However, if you order over £1500 worth of the same product then we will reduce the minimums to five for other items.

Can I see some samples?
We understand that you may not have seen a Milltag product in the flesh and want to check fit and finish before you place an order. Contact us either by email to hello@milltag.cc detailing your requirements or call us on 0207 138 3592 and we can arrange to send samples to you. We request a £50 deposit for sending out samples which is fully refundable when returned.

Do you ship worldwide?
Yes. Contact us to receive exact shipping costs.

What are the design/artwork costs?
A full bespoke design of a kit from scratch starts at £250 for jersey, bibs and cap and then £50 per item that follows. These are one-off costs to cover design time and artwork set-up. However, we deal with each customer on an individual basis and you may just require an update to a current design, so please contact us to discuss your needs.

How many colours can I use?
As our products are digitally printed you can use many as you want, we don’t charge per colour apart from our Club Cap which is screen printed and has a maximum of four.

What format does the artwork have to be in?
To create the sharpest print, you should provide your logos and graphics in either Adobe Illustrator (.ai) or Encapsulated Post Script (.eps). If you want to print photography it should be over 300 dpi the same size as the product being printed.

What is the lead time for delivery of my order?
Even during our busiest period (January to July), we will deliver to you in under 8 weeks from ordering, often closer to 6 weeks. Outside this period it’s nearer 4-6 weeks. If you have a specific deadline please let us know as soon as possible so we can check our production schedule and see what we can do. The earlier you can tell us the better so we can book you a production slot - artwork can always follow later.

Do I have to have the Milltag logo on my kit?
We spent many months researching and developing our kit and so it’s very important to us that our logo is featured on the outside. However, we consider how our logo fits with your kit. We’ll find the best position to work in harmony with your graphics and colours - we even change the colour of our logo to match. After all, this is your kit.

Will I receive a proof?
Yes. We will send you a digital proof to check positioning of graphics before production begins.

Where are your products made?
Our products are ethically handmade by a family run factory in Slovakia.

SIZING

How do I make sure I order the right size?
Use our size charts to work out your ideal garment size. If you are unsure of the sizing your require, contact us at hello@milltag.cc and we’ll help you choose the perfect size or send you some samples. You can even come and visit us and try products on a our London studio.

All our products come in men’s, women’s and children’s specific sizing and cuts for maximum comfort and perfect fit. If you require extra tailoring, for example a longer body for the taller rider, then just ask.

For jerseys, gilets and jackets, unless stated ‘Pro Fit’, our jerseys are a standard ‘Club’ fit for most cyclists so if you are usually a medium in a t-shirt then a medium jersey should be perfect for you, although designed to be a bit more snug to avoid flapping when riding.

For bibs and tights, these are designed with stretch fabrics to fit snugly. Check your waist size with the charts and if you are still unsure then please get in touch.

PAYMENT, ORDERING & AFTER SALES SERVICE

What is the payment process?
Payment is 50% up front and rest on delivery for your first order. After that it is we require full payment 45 days from the order date.

Can team/club members submit their own individual orders online?
Our Club+ system provides a secure online store for clubs with 100+ members to allow them to login during a requested order period and purchase the items they require from us direct. As well as removing a major headache of collecting orders and money from your members it also means we can offer discounts to your members if they purchase a number of items. Once the total order is collated and approved at the end of the period, production commences. Dispatch is then 4-6 weeks and can be shipped either to a club representative for distribution or direct to each individual club member.

My kit has been damaged, what can you do?
Contact us and if it’s possible we’ll repair free of charge.

If you’ve got any more questions then please contact us either by email to hello@milltag.cc detailing your requirements or call us on 0207 138 3592